Contact & policies

Free shipping

Shipping is free on all orders during the launch offer.

Shipping countries

We ship to Spain (except the Canary Islands, Ceuta and Melilla), France, Germany, Italy and the Netherlands.

Delivery times

• Order processing: 3 to 5 business days from confirmation.
• Delivery: 5 to 10 business days from dispatch, depending on country and city. Some shipments to Italy may take up to 14 business days.

Orders are prepared and shipped from our suppliers' warehouses, which may be located outside Spain. Delivery times are estimates and may be longer in peak season (Black Friday, Christmas) or for reasons beyond our control, such as carrier or customs incidents. We will let you know if we detect any delay.

Tracking

When your order leaves the warehouse, we will email you the tracking number. Tracking may take a few days to show movement.

Delivery address

Please check your address carefully before confirming. If you notice a mistake, write to us as soon as possible at heatcape18@gmail.com: if the order has not yet been shipped, we will correct it free of charge.

Orders not received or damaged

If 10 business days have passed since dispatch (14 for Italy) and you have not received your order, or if it arrives damaged or incorrect, write to us at heatcape18@gmail.com with your order number (and photos, if damaged). We will investigate with the carrier and, if the incident is confirmed, we will send you a new product or refund the amount at no cost to you.

Last updated: 7 October 2026.

15 days to return it

If you're not convinced, you have 15 calendar days from receiving the product to withdraw from the purchase without giving any reason. That's one day more than the legal minimum of 14 days.

How to return it

1. Write to us at heatcape18@gmail.com within those 15 days with your order number, or send us the withdrawal form at the end of this page. Any unequivocal statement of your decision to withdraw is valid.
2. We will reply with the instructions and the address to which you should send the product.
3. Send it within 14 calendar days of informing us of your decision.

Return costs

The cost of returning the product is borne by the customer. If the product is defective, damaged or does not match your order, we cover the costs (see the guarantee section).

Condition of the product

You may examine the product as you would in a physical shop. If you handle it beyond what is necessary to establish its nature and functioning and this reduces its value, we may deduct that loss in value from the refund. We recommend returning it with its packaging and accessories.

Refund

We will refund the amount paid, including any initial shipping costs, within a maximum of 14 calendar days from when you inform us of your withdrawal, using the same payment method you used. We may withhold the refund until we receive the product or until you provide proof of having sent it, whichever comes first.

Legal guarantee: defective products

In addition to the right of withdrawal, all products are covered by the 3-year legal guarantee of conformity from delivery. If the product fails or does not conform to what you bought, write to us with your order number, a description of the problem and photos or a video. We will offer to repair or replace the product and, if that is not possible, a price reduction or a refund. In these cases, shipping costs are borne by us.

Withdrawal form

(Complete and return this form to heatcape18@gmail.com only if you wish to withdraw from the contract.)

To: Pablo Durán Vinuesa (Calora), Calle Las Flores, 3, 2.º C, 18004 Granada (Spain), heatcape18@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
– Product: ____________________
– Order number: ____________________
– Ordered on / received on: ____________________
– Name of consumer: ____________________
– Address of consumer: ____________________
– Signature of consumer (only if this form is submitted on paper)
– Date: ____________________

Last updated: 6 October 2026.

These terms govern purchases made in this online store, owned by Pablo Durán Vinuesa (trade name: Calora), email heatcape18@gmail.com. The owner's full identification details are set out in the Legal notice. By placing an order you accept these terms.

1. Products

The features of each product are described on its product page. Images are for guidance and there may be slight differences in colour or finish. The heated poncho works with an external battery (power bank) that is not included unless expressly stated.

2. Prices

Prices are shown in euros and include the applicable VAT. Shipping costs, if any, are shown before you complete your purchase. The applicable price is the one in force when the order is placed.

3. Purchase process

To buy, add the product to the cart, enter your shipping and payment details and confirm the order. You will receive a confirmation email with a summary of your purchase. The contract is concluded in Spanish.

4. Payment

We accept the payment methods shown during checkout. Payment is charged when the order is confirmed. Payments are processed through secure gateways and we do not store your full card details.

5. Shipping and delivery

Shipping times and conditions are detailed in our Shipping policy.

6. Right of withdrawal and returns

You have 15 calendar days from receipt of the product to withdraw from the purchase without giving any reason. The conditions, return costs and the withdrawal form are detailed in our Returns policy.

7. Legal guarantee

All products are covered by the 3-year legal guarantee of conformity from delivery, in accordance with the Spanish consolidated General Law for the Protection of Consumers and Users. If the product shows a lack of conformity, you are entitled to its repair or replacement and, where applicable, to a price reduction or termination of the contract. Shipping costs arising from the guarantee are borne by us.

8. Customer service and complaints

You can contact us at heatcape18@gmail.com. We will answer your questions and complaints as soon as possible and, in any case, within the maximum period set by law. You can also request the official complaint forms through this email.

9. Applicable law

These terms are governed by Spanish law, without prejudice to the rights granted to you by the consumer protection laws of your country of residence. Any dispute shall be heard by the courts of the consumer's place of residence.

Last updated: 6 October 2026.

In accordance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the identification details of the owner of this online store are as follows:

• Owner: Pablo Durán Vinuesa
• Tax ID (NIF): 74541037S
• Address: Calle Las Flores, 3, 2.º C, 18004 Granada (Spain)
• Email: heatcape18@gmail.com
• Trade name: Calora
• Activity: online sale of textile and home items to consumers

Terms of use

Accessing and using this website makes you a user and implies acceptance of this legal notice. Users undertake to make appropriate use of the content and not to use it for unlawful purposes or purposes contrary to good faith.

Intellectual property

The texts, images, designs and other content of this website belong to its owner or are used with authorisation. Their reproduction, distribution or public communication without express authorisation is prohibited.

Liability

The owner is not liable for damage arising from service interruptions, technical failures or misuse of the website, nor for the content of third-party websites linked from this site.

Applicable law

This legal notice is governed by Spanish law. Where the user is a consumer, the courts of the consumer's place of residence shall have jurisdiction.

This policy explains how we process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data controller

Pablo Durán Vinuesa (trade name: Calora). Contact email: heatcape18@gmail.com. The controller's remaining identification details are set out in our Legal notice.

2. What data we process

• Identification and contact details: first name, last name, email, phone and shipping and billing address.
• Order data: products purchased, amounts and purchase history. We do not store your full card details: payment is handled by the payment gateway.
• Communications you send us (questions, returns, incidents).
• Browsing data and cookies, as described in our Cookie policy.

3. Purposes and legal bases

• Managing your order (payment, preparation, shipping, returns and guarantee): performance of the sales contract.
• Answering your questions and complaints: performance of the contract and legitimate interest.
• Complying with legal obligations (invoicing, accounting, tax, consumer law): legal obligation.
• Sending you marketing communications: only with your consent. You can withdraw it at any time via the unsubscribe link in each email.
• Preventing fraud and keeping the website secure: legitimate interest.
• Analytics and advertising through cookies: your consent.

4. Who we share your data with

• Shopify, the platform hosting the store, as data processor.
• Payment gateways, to process payments.
• Suppliers and carriers who prepare and deliver your order.
• Advisers and public authorities, where required by law.

We never sell your data to third parties.

5. International transfers

Some of these recipients may be located outside the European Economic Area. Shopify applies appropriate safeguards, such as the European Commission's standard contractual clauses. Orders are prepared and shipped from our suppliers' warehouses, which may be located outside the EEA (for example, in China). Only the data strictly necessary for shipping (name, address and phone) is shared with them, as this is necessary to perform the contract you have requested (Art. 49(1)(b) GDPR).

6. How long we keep your data

For as long as the business relationship lasts and, afterwards, for the legally required retention periods (for example, for commercial and tax records). Data processed on the basis of your consent is kept until you withdraw it.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by writing to heatcape18@gmail.com and stating which right you wish to exercise. If you believe we have not handled your request correctly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the data protection authority of your country.

8. Minors

This store is not aimed at children under 14 and we do not knowingly process their data.

9. Changes to this policy

We may update this policy to reflect legal or service changes. The version in force is always the one published on this page.

This website uses cookies and similar technologies in accordance with Article 22.2 of Spanish Law 34/2002 (LSSI-CE).

What cookies are

Small files stored on your device while you browse which, for example, remember your cart or show how the website is used.

Types we use

• Technical or necessary: essential for the store to work (cart, checkout, security, remembering your privacy preferences). They do not require your consent.
• Analytics: help us understand how the website is used so we can improve it. Only set if you accept them.
• Advertising: allow ads on social networks and other platforms to be measured and personalised. Only set if you accept them.

Most cookies are set by Shopify, the platform the store runs on, and, if you give your consent, by the analytics and advertising platforms we use.

How to manage them

When you visit the website we show you a notice to accept, reject or configure non-essential cookies. You can change your choice at any time by deleting the cookies in your browser, which will make the notice appear again. You can also block them in your browser settings, although some store features may stop working.

More information about how we process your data in our Privacy policy.

Last updated: 6 October 2026.